Privacy Policy

We collect, hold, use, and disclose your information only where it is reasonably necessary for our functions and activities, or as otherwise permitted or required by law.

We use your personal and health information to:

• Provide sleep study services, CPAP therapy, and other related health services
• Process appointment bookings, manage your care, and coordinate your treatment
• Communicate with you about your treatment, appointments, test results, and follow-up care
• Process payments, billing, and insurance claims
• Share information with your referring doctor or other healthcare providers involved in your care
• Conduct quality assurance, clinical audits, and service improvements
• Maintain business records and comply with legal and regulatory obligations

We collect and use your health information with your explicit or implied consent, or as otherwise authorised or required by law.

We may disclose your personal and health information to:

• Your referring doctor or specialist
• Other healthcare providers involved in your care (for example, general practitioners, specialists, allied health providers, or hospitals)
• Medicare Australia and private health insurers for billing and rebate purposes
• Third-party service providers who assist us in delivering our services (such as IT providers, practice management systems, and secure messaging services), who are subject to strict confidentiality and security obligations
• Government agencies, regulators, or law enforcement bodies where required or authorised by law

We will only disclose your information with your consent, or where such disclosure is required or authorised by law, including in situations involving serious threats to life, health, or safety.

We do not routinely disclose personal or health information to overseas recipients. If this changes, we will update this Privacy Policy and take reasonable steps to ensure any overseas recipients protect your information in accordance with the APPs.

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Enable chat functionality through our Voiceflow integration

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website. Some cookies may be provided by third-party analytics providers, and these parties may use the information collected to provide their services to us.

We take reasonable steps to protect your personal and health information from misuse, interference, loss, and from unauthorised access, modification, or disclosure, as required by APP 11. These measures include:

• Secure storage of physical and electronic records
• Role-based access controls and authentication procedures
• Use of secure practice management and data storage systems
• Regular security assessments, updates, and backup procedures
• Staff training on privacy, confidentiality, and information security
• Encryption of sensitive data during transmission where reasonably practicable

Where we use third-party service providers to store or process information (including cloud services), we take reasonable steps to ensure that they apply appropriate privacy and security safeguards.

Under the Privacy Act and the APPs, you have the right to:

• Access your personal and health information that we hold, subject to some exceptions allowed by law
• Request corrections to information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading
• Request a copy of your medical records (which may be subject to reasonable administrative fees)
• Withdraw or vary your consent to certain uses or disclosures of your information, where it is lawful and practicable to do so
• Make a complaint if you believe your privacy has been breached

We retain your personal and health information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy and as required by Australian healthcare and record-keeping laws.

Medical records are typically retained for a minimum of 7 years from the date of your last consultation, or longer if required by law (for example, for minors, records may be kept until a set period after they turn 18).

When we no longer need your information for any permitted purpose, and we are not required by law to retain it, we will take reasonable steps to securely destroy or de-identify the information in accordance with our record management procedures.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: